Privacy Policy

idxbet ("we", "us", "our") operates an online betting platform at https://idxbet.cam serving players across Indonesia. We are committed to protecting your personal information and respecting your privacy rights in accordance with internationally recognised data protection principles.

This Privacy Policy describes the types of personal data we collect, why we collect it, how we use it, who we share it with, and the rights you have regarding your data. This policy applies to all users of the idxbet platform, including visitors who browse without registering, registered users, and former account holders.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, all of which together constitute the full legal framework governing your use of idxbet.

For the purposes of applicable data protection law, the data controller responsible for your personal information is:

idxbet
Operating under international gaming licence
Contact: support@idxbet.cam

If you have any questions about how we handle your personal data or wish to exercise any of your privacy rights, please contact us using the details provided in the Contact Us section at the end of this policy.

idxbet collects several categories of personal information to operate our platform, verify your identity, process transactions, prevent fraud, and comply with legal obligations. The information we collect includes:

3.1 Account Registration Data

When you create an account, we collect:

• Full legal name (as it appears on your Indonesian KTP or passport)
• Date of birth and age confirmation
• Email address
• Mobile telephone number
• Residential address (city, province, postal code)
• Chosen username and encrypted password
• Preferred currency (Indonesian Rupiah by default)

3.2 Identity Verification (KYC) Data

To comply with anti-money-laundering (AML) regulations and verify your age (21+), we collect:

• Government-issued identification documents (Indonesian KTP, passport)
• Proof of address documents (utility bills, bank statements dated within 90 days)
• Photographs or scans of payment method documentation (bank account statements, e-wallet screenshots)
• Selfie verification photos (in some cases, for enhanced security)

3.3 Financial & Transaction Data

• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata
• E-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja account IDs)
• Deposit amounts, dates, and transaction IDs
• Withdrawal requests, amounts, and processing status
• Bonus claims and wagering progress
• Account balance history

Note: idxbet does not store full credit card numbers, CVV codes, or complete bank account credentials. Payment processing is handled securely by certified third-party payment processors, and only the last four digits of account numbers are retained for verification purposes.

3.4 Betting & Gaming Activity Data

• Bet placement history (sport, market, stake, odds, outcome)
• Game session logs (slots, live casino, togel, crash games)
• Win/loss records and payout history
• Favourite games and betting patterns (for personalisation)

3.5 Technical & Device Data

When you access the platform, we automatically collect:

• IP address and approximate geolocation (city-level, derived from IP)
• Device type, operating system, and browser version
• Screen resolution and language settings
• Referring URL (the website you came from)
• Pages visited, time spent on each page, and click patterns
• Session timestamps (login time, logout time, session duration)

3.6 Communications Data

• Live chat transcripts with customer support agents
• Email correspondence sent to or from support@idxbet.cam
• WhatsApp message history (if you contact us via WhatsApp)
• Feedback, complaints, or survey responses

idxbet processes your personal information for the following specific purposes:

4.1 Account Management & Service Delivery

• To create and maintain your user account
• To authenticate your identity when you log in
• To process your deposits and withdrawals in Indonesian Rupiah (IDR)
• To credit your account balance and settle winning bets
• To display your transaction history and account statements

4.2 Legal & Regulatory Compliance

• To verify that you are at least 21 years of age and a resident of Indonesia
• To comply with Know Your Customer (KYC) and anti-money-laundering (AML) obligations
• To detect and prevent fraud, collusion, bonus abuse, and multi-accounting
• To respond to legal requests from law enforcement or regulatory authorities
• To maintain records as required by our international gaming licence

4.3 Security & Platform Integrity

• To monitor for suspicious activity and prevent unauthorised account access
• To protect against DDoS attacks, bots, and automated scraping
• To enforce our Terms & Conditions and detect violations
• To investigate disputes and resolve customer complaints

4.4 Communication & Customer Support

• To send you transactional emails (deposit confirmations, withdrawal notifications, password resets)
• To respond to your support inquiries via live chat, email, or WhatsApp
• To notify you of important account updates or policy changes
• To send you promotional offers, bonuses, and newsletters (with your consent; you may opt out at any time)

4.5 Personalisation & Product Improvement

• To recommend games and betting markets based on your activity history
• To display content tailored to your language and location (English content for Indonesian market)
• To analyse platform usage patterns and improve user experience
• To develop new features and services based on user feedback

4.6 Responsible Gaming

• To monitor gambling behaviour for signs of problem gambling
• To enforce deposit limits, session timers, and self-exclusion requests
• To provide resources and support for players who may need assistance

idxbet processes your personal data on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to operate your account and provide betting services as outlined in the Terms & Conditions).
• Legal Obligation: Processing is required to comply with legal and regulatory requirements, including AML/KYC verification, age verification, and record-keeping obligations under our gaming licence.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, customer support, and service improvement, provided these interests are not overridden by your fundamental rights.
• Consent: Where we send you marketing communications or use optional cookies, we rely on your explicit consent, which you may withdraw at any time.

idxbet does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality agreements:

6.1 Payment Processors

We share necessary financial data with certified third-party payment gateways to process your deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. These processors operate under strict PCI-DSS compliance standards.

6.2 Game Providers

When you play live casino games, slots, or other third-party-supplied games, your gameplay data (username, bet amounts, session duration) may be shared with the respective game studio (e.g., Pragmatic Play, Evolution Gaming, Ezugi) for game operation and RNG verification purposes.

6.3 Identity Verification Services

We use specialised KYC verification providers to confirm your identity and age. These providers receive copies of your identification documents solely for verification purposes and do not retain them beyond the verification process.

6.4 Fraud Prevention & Security Services

We share limited data (IP addresses, device fingerprints, transaction patterns) with fraud detection platforms to identify multi-accounting, bonus abuse, and other prohibited conduct.

6.5 Legal & Regulatory Authorities

We may disclose your personal information to law enforcement, regulatory bodies, or courts if required by law, to enforce our Terms & Conditions, or to protect the rights, property, or safety of idxbet, our users, or the public.

6.6 Business Transfers

In the event of a merger, acquisition, or sale of all or part of idxbet's assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

idxbet employs industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security framework includes:

• 256-Bit SSL Encryption: All data transmitted between your browser and our servers is encrypted using Transport Layer Security (TLS) 1.3 protocol with 256-bit encryption keys.
• Secure Data Centers: Personal data is stored on servers located in Tier III or higher certified data centers with 24/7 physical security, biometric access controls, and redundant power systems.
• Firewall Protection: Multi-layered firewalls and intrusion detection systems (IDS) monitor all inbound and outbound network traffic for suspicious activity.
• Regular Security Audits: We conduct quarterly penetration testing and vulnerability assessments performed by independent cybersecurity firms.
• Access Controls: Personal data is accessible only to authorised employees who require it to perform their job functions. All access is logged and monitored.
• Data Minimisation: We collect and retain only the minimum amount of data necessary to fulfill the purposes outlined in this policy.
• Encrypted Backups: All database backups are encrypted at rest and stored in geographically separate locations to ensure business continuity.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account password and for restricting access to your devices. Contact us immediately if you suspect unauthorised access to your account.

idxbet uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. A cookie is a small text file stored on your device that helps our platform recognise you on subsequent visits.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly. These cookies enable core features like account login, session management, and secure transactions. They cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use the platform (pages visited, time on site, error messages). This data helps us improve site performance.
• Functional Cookies: Remember your preferences (language settings, display options) to provide a more personalised experience.
• Advertising Cookies: Track your browsing activity to deliver relevant promotional content. These cookies are optional and require your consent.

Managing Cookies:

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though doing so may affect platform functionality. To learn how to manage cookies in your specific browser, visit the browser developer's support site.

By continuing to use idxbet without adjusting your browser settings, you consent to our use of cookies as described in this policy.

idxbet retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and contractual obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an individual. You may request earlier deletion of your data by contacting us, though we may be required to retain certain information to comply with legal obligations.

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal data we hold about you. We will provide this information in a structured, machine-readable format within 30 days of your request.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or you withdraw consent where consent was the basis for processing. Note that we may be legally required to retain certain information (e.g., transaction records for tax purposes).
• Right to Restrict Processing: You may request that we temporarily suspend processing of your personal data in specific situations, such as while we verify data accuracy or assess whether our legitimate interests override your rights.
• Right to Data Portability: You have the right to receive your personal data in a portable format and transmit it to another service provider where technically feasible.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests, though we may continue processing if we demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time by clicking the "unsubscribe" link in emails or contacting support.

How to Exercise Your Rights:

To exercise any of the above rights, please contact our Data Protection team at support@idxbet.cam with the subject line "Privacy Rights Request". We will respond to your request within 30 days. You may be required to verify your identity before we process your request to prevent unauthorised disclosure of personal information.

idxbet operates internationally, and your personal data may be transferred to, stored, and processed in jurisdictions outside Indonesia where our servers, service providers, or business partners are located. These jurisdictions may have different data protection laws than Indonesia.

When we transfer your personal data internationally, we ensure appropriate safeguards are in place, including:

• Transferring data only to countries recognised as providing adequate data protection standards
• Using Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
• Implementing supplementary security measures to protect data in transit and at rest

By using the idxbet platform, you acknowledge and consent to the international transfer of your personal data as described in this policy.

idxbet's services are intended exclusively for adults aged 21 years and above. We do not knowingly collect personal information from individuals under 21 years of age.

If we become aware that a person under 21 has provided us with personal information, we will take immediate steps to delete that information and close the associated account. All funds deposited from an underage account will be returned to the original payment source where possible, and any winnings will be forfeited.

Parents or guardians who believe their child has provided personal information to idxbet should contact us immediately at support@idxbet.cam.

idxbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to registered users via email and by posting a prominent notice on the platform homepage.

The "Last Updated" date at the top of this document indicates when the policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Your continued use of the idxbet platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must cease using the platform and close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or how idxbet handles your personal information, please contact our Data Protection team:

Email: support@idxbet.cam
Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
Live Chat: Available 08.00 – 24.00 WIB daily via the platform
WhatsApp: Available 09.00 – 22.00 WIB daily (number provided upon account verification)

We aim to respond to all privacy-related inquiries within 48 hours during business days (Monday – Friday, excluding Indonesian public holidays) and within 72 hours for weekend inquiries.

For urgent security concerns such as suspected unauthorised account access, please contact us immediately via live chat for the fastest response.